We appreciate your choice to shop with us and are committed to ensuring your satisfaction. Our return policy is intended to explain the process and the conditions for returning products and receiving a refund.
1. Eligibility for a return:
Customers may return products that are in their original condition, unused, and in their original packaging.
2. Return period:
Customers may return products within 14 days of receiving the product.
3. Return procedure:
Customers who wish to return a product should contact customer service and receive precise instructions for sending the product back to the company's premises.
4. Shipping refund in the event of a return:
Once the shipment has already left the product's country of origin, the customer will be required to send the product back to the company's premises in order to receive a refund. The shipping costs for returning the product will be borne by the customer.
5. Refund:
After we receive and inspect the product, we will issue the refund to the customer using the payment method used for the purchase.
6. Non-returnable products:
Products that were personalized for the customer, or products whose original packaging has been opened, cannot be returned.
7. Customer service:
For any further questions or assistance with the return process, please contact our customer service.