The website undertakes to respect the customer's right to cancel a transaction in accordance with the terms set out in these terms and in accordance with the Consumer Protection Law.
1. Right to cancel a transaction:
The customer may cancel the transaction within 14 days of receiving the product or of receiving the document detailing the terms of the transaction, whichever is later.
2. How to cancel:
To cancel the transaction, the customer must send written notice to the website's customer service, stating the transaction details and the reason for cancellation.
3. Refund:
In the event of a cancellation, the website will refund the customer all payments made, including shipping charges, within 14 days of receiving the cancellation notice.
4. Returning the product:
The customer undertakes to return the product in its original condition and packaging within 14 days of the cancellation notice. The cost of returning the product will be borne by the customer, unless stated otherwise on the website.
5. Exceptions:
A transaction cannot be cancelled where the product was personalized for the customer, or in other cases defined as exceptions by law.
6. Customer service:
For any question or issue, you can contact the website's customer service using the channels listed on the site.